Frequently Asked Questions
Everything you need to know about shopping with Sige Mart.
How do you ensure the freshness of your grocery items?
We maintain a strict cold-chain process and perform daily quality checks on all produce and perishables. Items are packed in temperature-controlled environments right before dispatch.
What are your delivery hours and coverage areas?
Sige Mart delivers from 8:00 AM to 9:00 PM daily. We currently serve major metropolitan areas, and you can check your specific zip code availability at the top of our homepage.
Can I return food items if I am not satisfied?
Due to safety and hygiene regulations, perishable goods cannot be returned. However, if you receive a damaged or incorrect item, please contact us within 24 hours for a full refund or replacement.
Is there a minimum order value for free shipping?
Yes, all orders over $50 qualify for free standard delivery. For orders below this amount, a flat shipping fee is applied based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), digital wallets like PayPal and Apple Pay, and Cash on Delivery (COD) in select regions.
How can I track the status of my grocery delivery?
Once your order is dispatched, you will receive a real-time tracking link via SMS and email, allowing you to monitor your rider's progress until they reach your doorstep.